Client Advisor

Welcome to the Kleyn Group!

Over the past 105 years, the Kleyn Group has become the leading partner in used trucks, trailers, vans and parts. Working at Kleyn means being part of a group of professionals who are all experts in their own field. Together we form one powerful team that is driven to offer all our customers, wherever they are in the world, the best fitting solution for their mobility needs. That is why we are always curious about how things can be done faster, better and smarter. These days, for example, we also offer additional warranty and financing and serve our customers with smart digitalisation. We always go the extra mile for our customers who rely on our expertise.

Your challenge

As a Client Advisor, you are the first point of contact for our (potential) customers worldwide. You communicate with them, answer their questions, and provide them with the right advice about our products, such as delivery vans, trucks, and trailers.

• You receive and handle inquiries from customers worldwide, mainly from end users like individuals, freelancers, and small businesses.

• You provide professional and timely advice about our vehicles and answer questions via phone and email.

• You build a relationship with our (potential) customers and ensure they feel well-informed, so they ultimately purchase a product from us.

• You keep track of your work and customer notes accurately in our CRM system.

• When a sale is made, you work closely with the sales and delivery departments to guide the customer further.

• In some cases, you proactively approach (frequent) customers to offer them old stock or new deals.

Your team

You will work in a team at the Customer Contact Center. Each of your colleagues has their own language background.

You will work during office hours at our location in Vuren. The department is open from Monday to Saturday. Working on Saturdays alternately is part of the job. Naturally, you will have a fixed day off in return.

What do you bring?

• At least MBO-3 or 4 level, preferably with a commercial education.

• Experience in a commercial role is a plus, but not required. The most important thing is that you have an interest in our vehicles and enjoy further developing yourself.

• You have a customer-oriented attitude and enjoy communicating with customers worldwide. You speak at least 2 to 3 languages: English and Dutch, preferably supplemented with an additional foreign language such as Arabic, Romanian, Spanish, or French, etc.

• PC experience to work in a CRM system for recording customer contacts.

• Important qualities: Customer-friendly, empathetic, strong communication skills, and driven.
  

What do you get in return?

• A dynamic role with lots of customer contact worldwide.

• Room for personal development and continuous improvement in your work. Opportunities for advancement to the role of Account Manager.

• An informal (no-nonsense) work atmosphere with enthusiastic colleagues.

• A competitive salary and good secondary benefits.

• A one-year contract with the possibility of a permanent position.

• A biennial bonus paid out based on good organizational results and personal performance.

• A good pension plan and 29 vacation days.

• The possibility to participate in collective insurance schemes.

• The Kleyn Group follows the BOVAG-CAO Motor Vehicles and Motorcycle Technology collective labor agreement.

Interested?

Do you have any questions about this position? Then please contact Jonatan van Blijderveen by phone (06-577 025 11). He will be happy to help you. Would you like to respond immediately? Then send an e-mail to vacatures@kleyn.com. Attach your curriculum vitae and motivate your application. After receiving your application, we will let you know as soon as possible whether we will invite you for an introductory interview.